Make the most of our Intelligence Suite
We want you to get the most out Meltwater, so we offer two different levels of support to suit your needs:
Maximize the value of your Meltwater investment
With Premium Support, our team of experts helps you achieve key initiatives and projects by ensuring optimal search results, thorough user training, and maintenance to drive efficiency, optimize accounts, and provide ongoing value.
With Premium Support, our team of experts helps you achieve key initiatives and projects by ensuring optimal search results, thorough user training, and maintenance to drive efficiency, optimize accounts, and provide ongoing value.
- Get the most value from your investment in Meltwater
- Surface valuable insights to help you make smarter decisions
- Give your teams the support they need to get the most from our tools
What Meltwater Customers Say
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Pernod Ricard
“Meltwater enables our brands, communication, digital teams as well as our consumer insights teams to make the most of social data. They’ve been great at empowering our workforce to deploy their platform globally.”
— Lucy Balbuena - Global Consumer Insight and Social Listening Manager
Western Union
“Meltwater is the full package. Being able to have the platform and the professional services organization that you can trust is why I enjoy working with them so much.”
— Evan Escobedo - Global Lead - Media Monitoring Analysis and Insights
CEX.IO
“My Meltwater account representative has been very responsive. If I didn't have the ability to ask a question, get a quick response from a human, and then possibly discuss how I might need to tweak my setup, I'd be behind very quickly.”
— Becky Sarwate - Head of Communications
Meltwater Premium Support provides a holistic range of features. Here are just a few ways Premium Support can empower your team:
Implementation
Bespoke onboarding that addresses specific use cases and aligns to customer business objectives.
Elevated Support
With priority status and quicker response time for customer inquiry and requests.
Premium Services
Help from our Premium Support Center of Excellence with operational execution of searches, dashboards and more.
Tailored Enablement
Customized training webinars and personalized training materials to help customers learn effectively in private sessions.
Program Manager
Drive the execution of key programs to achieve clients strategic objectives (for Premium Enterprise customers only).
Bespoke onboarding that addresses specific use cases and aligns to customer business objectives.
Elevated Support
With priority status and quicker response time for customer inquiry and requests.
Premium Services
Help from our Premium Support Center of Excellence with operational execution of searches, dashboards and more.
Tailored Enablement
Customized training webinars and personalized training materials to help customers learn effectively in private sessions.
Program Manager
Drive the execution of key programs to achieve clients strategic objectives (for Premium Enterprise customers only).
