Webinar: Turning Social Intelligence into Seamless Customer Care

Thursday, September 18th, 2025
at 1:00 PM ET / 10:00 AM PT

Elevating Customer Care with Social Intelligence

Want expert insights into how you can transform your social mentions into brand-bolstering customer care? This is the webinar for you! 

Tune into this 60-minute webinar on Thursday, September 18th for a thoughtful discussion on the integral role social intelligence plays in customer care strategies, and why it needs to be part of your process. 

Join us as we take a deep dive into:
  • The impact of real-time social listening on customer satisfaction
  • How to turn social signals into service opportunities
  • Tips for streamlining workflows and reducing resolution times
  • Real-world examples of brands delivering exceptional social customer care

Fill Out The Form Below To Register

Harmeet Nandrey

Global Advertising & Marketing Specialist | AWS

Harmeet Nandrey is a global advertising and marketing specialist at AWS. She is responsible for offering thought leadership and industry expertise in building cloud-optimized solutions, as well as collaborating with top industry partners on strategic solution areas. 

Scott Parker

CEO | Social Factor 

As CEO of Social Factor, Scott Parker leads an agency dedicated to turning digital chaos into human connection for enterprise social media teams. Social Factor enhances operational efficiency by delivering expert guidance in Governance, Strategy, Technology, Engagement, and Intelligence, ensuring clients receive maximum social media value. Prior to Social Factor, Scott spent a decade as the Senior VP of Marketing Innovation for Warren Douglas Advertising. Over the last 20 years, he’s worked with world-recognized brands, including Google, LinkedIn, Toyota, Smith & Nephew, Cisco, Tyson Foods, Fender, PetSmart, and many more.

Nathaniel Pallen

Senior Director, Product Management | Meltwater

Nathaniel Pallen is Senior Director of Product Management at Meltwater. He works within the listening intelligence product pillar and oversees the social management offering, mobile offerings, Author segments, and the Monitor product, which focuses on monitoring trends, media, and LLM outputs. He joined Meltwater in 2018 through the acquisition of Sysomos. He has over a decade of experience in social management and listening

How is social media evolving?

What does the future of social look like? Let us know by participating in the State of Social Media survey and receive an early copy of the report, covering challenges, channel usage, social listening habits, and more.

Never miss a mention

People are talking about your brand. Are you listening? The Meltwater Suite will help strengthen your marketing strategy, improve your customer experience, and gain valuable insights into how your company is discussed online.